At ES Sports Care (essportscare.co.uk) we take your personal privacy very seriously.

We only collect personal information when you choose to provide it to us. By providing your information, you give us permission to use it for the purposes described in this Privacy Policy. If you decide not to share certain information, this may limit the services and features available to you on our website.

How We Use Your Information

ES Sports Care collects and processes your data in order to:

• Provide you with quotes, booking information and services.

• Manage appointments, payments, and customer accounts.

• Contact you regarding quotations, services, updates, feedback, and other essential communications.

• Comply with legal and financial obligations (e.g. HMRC record-keeping).

We do not sell or share your personal data with third parties for marketing purposes.

Your personal data is stored securely and retained only as long as necessary for the purpose it was collected. Financial records are retained for 7 years in line with HMRC requirements.

Information We Collect

Information may be collected when you contact us via:

• Our website contact page.

• Direct communication (email, phone, social media).

This information may include your name, phone number, email address, and any additional details you provide (e.g. feedback, reviews, social media handles).

We also automatically collect limited technical data such as your IP address and website usage statistics (e.g. page visits, browsing behaviour). This helps us improve the website and ensure it is working correctly.

Data Security

We take appropriate security measures to protect your personal data. Our systems are access-restricted and comply with current UK GDPR requirements. You may have heard of the padlock icon that appears on some websites to reassure the internet buyer of online security in place – this is in place to reassure you your information is not accessible to outside users. 

Payments are not processed directly through our website. You will never be asked for credit or debit card details while browsing essportscare.co.uk. Payments are made via invoice (BACS transfer or agreed method). As such, we do not collect or store your bank or card details.

When you contact us via platforms such as Gmail, Clinico, Facebook or Instagram, your information is also subject to those providers’ terms and privacy policies.

This website is hosted by Wix.com, which provides us with the online platform for our services. Your data may be stored through Wix.com’s secure servers and databases, protected by industry-standard firewalls and security measures.

Cookies

This website uses cookies to improve your browsing experience and collect usage information. You can choose to disable cookies by adjusting your browser settings. More details can be found in our Cookie Policy.

Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.

• Request corrections to inaccurate or incomplete data.

• Request deletion of your personal data where legally possible.

• Restrict or object to certain types of data processing.

• Request a copy of your data in a portable format.

If you would like to exercise any of these rights, or request earlier deletion of your data, please contact us through our Contact Page.

Changes to This Policy

We may update or modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately. Please review this policy periodically for the latest updates. This policy was last updated 22/08/2025. 

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